الشروط والأحكام

Maison-B-More.com (“Website”) is owned and operated by Maison Bmore L.L.C. (“شركة” “Maison-B-More”, “we”, “us”, “our) which is a fashion house based in Dubai since 1985 housing multiple fashion labels.

These terms and conditions (“Terms”) set out the basis upon which you (“Users”, “you”, “your”) can access and use the Website by way of a computer system (including facebook and google), mobile device or through an application to browse and order clothes, accessories and other items (“Product(s)”).

If you have any questions about the Website, or the purchase process (including ordering, payments, exchanges or returns, delivery, etc.), then - in most cases - you will be able to find the answer in these Terms, or in the FAQ section of our Website. If you cannot find an answer to your query, then please feel free to contact us at the email address specified in the Contact section below.

1. TERMS

• The Website enables Users to browse and order the Products offered on the Website. By accessing the Website ordering any Product, or otherwise browsing the Website, you agree to be bound by these Terms. If you do not agree with any of the Terms, your sole recourse is to stop using the Website.
• The Company may amend these Terms at any time by posting an updated version of the Terms on this Website. The Company encourages you to check this Website regularly for any amendments to the Terms and to read the Terms each time you purchase a Product on this Website. Your continued use of this Website will constitute your expressed consent to these Terms.
• Nothing in these Terms affects your statutory rights, either as a consumer or otherwise.

2. PRIVACY POLICY

• The personal information you provide in the course of using the Website will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of these Terms.

3. YOUR DETAILS

• You can purchase Product(s) through the Website provided you are of legal age of majority in your home country (e.g. 21 years if you reside in the UAE). In case you are under the legal age of majority in your home country, you may not order any Product(s) via the Website. (If this applies to you, consider asking a parent or guardian to register his or her own account and/or order Products for you.).
• The purchase can be made either by registering your account (“Member”) on the Website or otherwise as a guest: (a) if you decide to make purchases by registering an account - you should provide true, accurate, complete and current information (including name, date of birth, email address, credit/debit card details, and other details) as requested during the account creation or ordering process. (b) if you decide to purchase Product(s) as a guest and without registering– you will only need to provide details pertaining to email address, credit/debit card details and such details will be deleted from the Website after [45] days of purchase.
• By registering yourself on the Website, you warrant that the details you provide to the Company are correct and complete and you agree that you will inform the Company immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the “My Account” area of the Website. You authorise us to use any information provided to us in registering to verify your information (including any updated information), to obtain credit reports about you from time to time while you are registered. ,. You must be issued with a major credit/debit card that is accepted by the Company and you must register that card with us, and your application for registration must otherwise be acceptable to Company in its own absolute discretion.
• You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. We recommend regularly changing the password of your Account to maintain its security. Please inform the Company immediately if you have any reason to believe that your user name and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.
• You will not be charged by the Company for registering an account, browsing the Website or posting content. You will only be responsible for paying the price of the Product(s) you purchase (including any tax on the purchase price and any import/export duties) and delivery costs.
• The Company reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at Company’s discretion. If the Company cancels an order, it will be without charge to you.

4. PRODUCTS

• The Company is not the manufacturer of the Products sold via the Website. We do our best to ensure that information provided on the Website is accurate, but we do not warrant that it is accurate, complete, reliable, current, or error-free. You should not rely solely on the information presented on the Website, and you should read labels, warnings and directions provided with the Product.
• The Company has made every effort to display the colours, specifications and dimensions of Products on the Website as accurately as possible. The colours you see will depend on the settings and resolution of your display device; the Company cannot guarantee that your device's display of any colour will reflect accurately the colour of the Product delivered. The Company may from time to time vary the dimensions, specifications and quantities of Products displayed on the Website without prior notice.

5. PRICING

• The prices will be displayed in United Arab Emirates Dirham, and United States Dollar as calculated per XE.com
• All prices are subject to change without notice. Prices may change at any time due to markdowns or price changes advised from suppliers and vendors. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from suppliers and vendors.
• Prices of pre-order of Product(s) will be as stated at the time of pre-order.
• From time to time, there may be errors in the pricing that appears on the Website or during the order process. We will try to resolve, in good faith, any issues that may arise as a result of such errors. You need to cooperate with us to resolve such issues, and you agree that we shall have full discretion to determine the appropriate resolution in such cases. If we have made a mistake, and the correct price is lower than the stated price, we will charge the lower amount. If the correct price is higher than the price displayed on the Website, we may check with you to see if you want to continue with the order at the higher price or cancel your order.

6. ORDER AND PAYMENT

• When you place an order for Products, the Company collects certain personal and transactional information (e.g. name, address, email address). The use of your information is detailed in the Privacy Policy.
• You may pay for the Products which you order online by supplying your credit/debit card details on the secure online order form OR by redeeming a gift voucher OR paying with loyalty points OR by way of store credit obtained from previous refunds or exchanges OR a combination of any of these payment methods. The Company regrets that it cannot accept cheques, or similar modes of payment on Website.
• When you place your order, the Company’s system automatically asks your card issuer for authorisation for the transaction amount. If the Company gets a valid authorisation, your card issuer will hold this value expecting a charge from the Company. The receipt of your credit card details and debit of payments does not constitute Company’s acceptance of your order.
• We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered user of the Website, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions, which you have initiated.
• To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology.
• The Company accepts orders for Products subject to availability. We may not accept your order in a variety of situations, including:
• Saved in wishlist/basket but not paid for,
• if the item is out of stock,
• if we are unable to obtain authorisation for your payment,
• if shipping restrictions apply to a particular Product ,
• if we find a pricing error,
• if a Product fails our internal quality checks, or
• for any other reason (at our sole discretion).
• We will not process your payment (or will cease processing your order) in these types of situations, and will not be liable to you or to any third-party by reason of our decision to decline processing, or unwinding or suspending any transaction after processing has begun. We reserve the right to refuse service, terminate your account, or cancel orders, at our sole discretion.
• If you use the Website to order Product(s), you agree to pay the full amount payable for such Product(s) as indicated during the order process, along with any shipping costs or other charges applicable to that order. (The currency in which prices are displayed may vary, so please pay particular attention to the currency you select.) If the issuer of your credit or debit card refuses to authorise payment, we will cancel your order and contact you for an alternative method of payment. We cannot be held responsible if this results in a delay in dispatching your order. Further, it is your responsibility to keep track of the status of your order.
• The shipping cost will be calculated during the check-out process of the Product(s) and will be exclusive of customs amount.
• The total amount for Product(s) shipped outside the UAE will not be inclusive of VAT. It is the Users responsibility to pay VAT and any customs in their own country.
• The total amounts for Product(s) shipped within the UAE will include VAT.
• Once the order has been placed and payment has been received successfully, We will send you an email confirming the order, its delivery and payment received.
• Please note that the Company does not guarantee the security of data that you send to the Company by email. Accordingly, please do not send to the Company any payment information using email, WhatsApp, SMS, on the online form or over the phone or any other social media portals. Unless the Company acts either fraudulently or negligently, the Company will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to Company when placing an order.

7. PACKAGING

• We provide packaging and gift wrapping of Product(s) chargeable at additional costs.

8. DELIVERY

• Our order cut-off time is 12:00PM. For orders placed before the cut-off time, local delivery will be 1 to 2 UAE working days, while international delivery will be within 3 to 5 working days. Orders placed after the cut-off time or during any UAE public holiday will include a 24-hour period where your items will be processed for dispatch and will be delivered within 2 UAE working days for local delivery, and 5 working days for international delivery.
• Standard Deliveries are made between Saturday and Thursday and will be undertaken by a third-party appointed by the Company for and on behalf of the Company. The Company makes every effort to dispatch Products on time. If the ordered Products are not delivered within the time period specified in the confirmation email, please contact the Company’s customer services quoting the order reference contained in your order confirmation email. Deliveries may be affected due on weekend, public holidays or during Ramadan time.
• If you are not at the delivery address, the third-party delivering the Product(s) will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Product(s) that you have ordered. If above criteria are not met or if there is no one at the delivery address, the third-party delivering the Product(s) will not leave the Product(s) at the delivery address. Instead the Company will contact you to arrange an alternative delivery time.

9. SHIPPING

• If the Product(s) you ordered via the Website are to be sent to you directly by us (or our agents), risk of loss and title for the Product(s) pass to you upon delivery of such Product(s) from us to the shipping carrier. The Product(s) you order may be directly sent to you from the third-party provider of such Product(s) items, in which case our involvement and responsibility is limited to facilitating payment; risk of loss and title for the Product(s) pass to you upon our receipt of payment. We are not responsible for any delays or loss in the shipping of your Product(s) items, irrespective of whether they are sent to you directly by us (or our agent) or from a third-party provider. You should note that the estimated delivery times are provided as a general guide only. Further, you should be able to track your order through our Website.

10. ALTERATION OF PRODUCT(S) POST DELIVERY

• We provide free of charge alterations at our Bmore store in Wafi Mall for Product(s) purchased or delivered to you within the past 30 days.

11. CANCELLATIONS AND REFUNDS

• If you wish to cancel your order, please contact Company’s customer care through any of the listed channels. As the Company tries to process orders immediately it may not always be possible to prevent an order from being dispatched.
• Please note that once the Company has dispatched Product(s) to you, you will not be able to cancel your order. If the Company receives notice of your cancellation of a Product before dispatch, the Company will cancel the order and refund the relevant part of the purchase price of that Product. Where the Company agrees that the Products can be returned, if you have paid for your Products with a credit card, credit for the value of the Product(s) will be applied to the same credit card

12. RETURN AND REFUND

• نظرًا لجائحة COVID-19، سيتم قبول فقط العناصر المعيبة للتبديل أو الاسترداد للحفاظ على أعلى معايير السلامة والنظافة.
• Product(s) purchased via the Website may be returned in case of no fault, within ten days of your receipt of such Products, provided they are new, unused, in original packaging, and with all labels and tags still attached. All Product(s) returned in accordance with these criteria will be refunded in the form of store credit (no cash or bank transfers) and excluding all shipping costs, international customs duties and sales taxes). However, where there has been fault on our part, we may provide refunds in full cash but this shall be upon our sole discretion. The Company reserves the right to refuse to provide a refund for any Products in circumstances where it is clear that the Product(s) have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund.
• Customers with excessive returns can be refused.
• No returns will be available on Products purchased 100% through credit note or vouchers. Nothing in this clause limits the statutory right of the User to return defective Product(s).
• If you are not satisfied with the quality of the Product you have purchased, you may call customer services and a representative will assess your request for a replacement product, credit or refund of the purchase price.
• Please note the following instructions with respect to return of certain Product(s):
  • Shoes- All shoes should be tried on a carpeted surface before wear.
  • Beauty products such as skincare, cosmetics, fragrance, nail polish, aerosols and hair care are final sale and cannot be returned or exchanged.
  • Lingerie & Swimwear: Briefs, swimming costumes, and bikini bottoms should be tried on over underwear without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the customer.
  • Technology Products: should be returned in the original packaging.
• If the Company has sent you an incorrect Product, please notify customer services as soon as possible and they will arrange pickup. If you would like Company to replace the incorrect Product with the Product you ordered Company will send you the correct Product as soon as possible. Alternatively, you can visit the Company stores at Wafi Mall, Dubai and complete the return process free of charge (without any penalty or shipping fee).

13. SIZE DISCLAIMER

• Please note size chart provided below:
• The size chart provided is for guidance and there may be variations from actual size.

14. BACK IN STOCK

• This is an opt-in consent application whereby we will inform you regarding the Product you may have ordered but because it was out of stock we could not accept your order. If you agree to opt in for this service, we will notify you by email when the Product(s) is back in stock. However, please note that this service does not include a reservation/storage facility

15. CUSTOMS REQUIREMENTS

• You are considered the importer of record and must comply with all laws and regulations of the country to which the Product(s) will be delivered. Cross-border deliveries are subject to opening and inspection by customs authorities. Our system is designed to limit the ability of Users in certain jurisdictions to order certain Products not permitted in such jurisdictions, but we cannot guarantee that any third-party providers of Products use similar mechanisms. We cannot be responsible for any instance in which Product(s) ordered via the Website are delayed, detained or destroyed by local customs authorities due to non-compliance with local requirements. We cannot be responsible for any instance in which Product(s) ordered via the Website are subject to import duties and taxes, which are levied once the package reaches the specified destination; you are responsible for any customs-related charges. Customs policies vary widely from country to country, and so we encourage you to contact your local customs office for further information.

16. USE OF WEBSITE

• The Company tries to keep all information on this Website up to date, but it may not be correct all of the time. You should independently check the information you use is correct and you use this Website at your own risk. If you find any incorrect information, you can notify the Company by calling or emailing at the details specified in the Contact section below.
• You must not conduct or promote any illegal activities while using this Website. This includes any activities that (in Company’s opinion) breach copyright, infringe on privacy or infringe any third-party rights as well as activities that are defamatory to third persons. To do so may lead to prosecution.
• You must not use this Website to generate unsolicited emails, spam or promotional materials to other Users. You must not do anything to cause damage to this Website or other users of the Website, including any technical damage to the other computers. You must not send any viruses or other material designed to adversely affect the operation of the Website, affect any other users of the Website or affect any equipment or any data in the Website. You must not attempt to gain access to the Website or the system that runs the Website. You must not interfere with the security of the Website, its services, system resources or network. You must not use the Website in any manner that could damage, overburden or impair the Website nor harvest or otherwise collect any information about the Users. You must not establish a link to the Website without seeking Company’s prior written consent and the link must not suggest any form of association, endorsement or approval on your part where none exists. You must not frame the Website on another website without seeking the Company’s prior written consent. You must not change, edit, add to or produce summaries of its content anywhere else.
• Please note that it is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Any party engaged in illegal activities involving the use of this Website may be subject to prosecution. The Company does not guarantee that the Company will be able to prevent any illegal or inappropriate use of this Website, or will give notice of any illegal or inappropriate use of this Website.

17. CHANGE OF WEBSITE AND CESSATION OF OPERATIONS

• The Company reserves the right to change or correct any errors or omissions in the Website, and to alter, limit or discontinue the provision of any of the services provided via the Website, at any time without prior notice to you. The Company will use reasonable efforts to include up-to-date and accurate information in the Website, but it reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification.

18. THIRD-PARTY LINKS AND ADVERTISEMENTS

• This Website may contain links to other websites. The Company makes no representations or warranties as to the content, privacy practices and other practices of any websites operated by a third-party and the Company does not assume responsibility for the content or practices of such websites. You should check the terms and conditions and privacy policies for all third-party websites you visit to understand their procedures.
• If you use any material, or visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive material. The Company does not endorse and are not responsible for the use of, or the content of, any third-party websites. The Company is not responsible for anything that may happen when you use them.

19. INTELLECTUAL PROPERTY

• The Website content is protected by copyright, trade mark and other intellectual property rights. The Company, or its licensors, retain all rights in such content. You are only permitted to access and use this Website for personal purposes. You may not use the Website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content or software contained within the Website.
• The Company’s name and logo are registered trademarks of Maison Bmore LLC in the United Arab Emirates.
• The Company is not responsible for any error or inaccuracy in any advertising or sponsorship material on the Website

20. USER CONDUCT AND USER GENERATED CONTENT

• You agree to comply with all legal requirements of the jurisdiction in which you are located with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same. The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Generated Content”) on the Website. You warrant that any such User Generated Content submitted by you to the Website is original (and does not infringe the copyright of others), and you hereby grant the Company a perpetual, irrevocable, non-exclusive, royalty-free licence to use such User Generated Content so submitted, without any further recourse to you, and you hereby waive any moral rights in such User Generated Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law. The Company has the right, but not the obligation, to monitor and edit or remove any activity or User Generated Content, and takes no responsibility and assumes no liability for any User Generated Content posted by you or any third-party.

21. DISCLAIMER OF WARRANTY

• The Website and its content are provided on an "as is" and “as available” basis. The Company, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied, and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title, and non-infringement of proprietary rights.
• By registering the purchase order through our website, you acknowledge and agree that all responsibility for the products is the responsibility of the manufacturer, and that we are not responsible for those products except as described in the return section regarding product return and refund of the price paid (where applicable).

22. LIMITATION OF LIABILITY

• To the maximum extent permissible by applicable law, Company, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees:
• Are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) arising out of, or in way connected with, the use or inability to use the Website and its content, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not company is advised of the possibility of such damages; and
• Exclude any and all liability for damages caused by, any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the internet or on the Website or combination thereof, including any injury or damage to any users or to any person's computer related to or resulting from use of the Website.
• Where it is not possible to exclude liability under applicable law, you agree that company’s maximum liability for any corresponding claim shall be limited to the higher of the amount paid by you for the Product associated with your claim.

23. INDEMNITY

• You agree to hold harmless and indemnify Company, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and attorneys’ fees or other costs or expenses of any kind or nature arising from or in any way related to your use of the Website, including, but not limited to those brought by you or on your behalf in excess of the liability described above, or by third parties as a result of your breach of these Terms, your violation of any law or the rights of a third-party, or your use of the Website.

24. RELATIONSHIP AND NOTICE

• None of the provisions of these Terms will be deemed to constitute a partnership or agency between you and Company and you will have no authority to bind the Company in any manner whatsoever.
• Except as explicitly stated otherwise, any notices to the Company from you will be given by email to provided under Contact Section with a physical copy sent to Company by mail or courier, such notice deemed given on confirmation of its receipt to you by the Company by return email. Any notices to you from the Company will be given by notices posted on the Website or by email to the email address you provide to Company during the registration process and will be deemed to be received by you 48 hours after any such email is sent. Alternatively, the Company may give you notice by mail or prepaid shipping to the address provided to the Company during the registration process. In such case, notice will be deemed given 7 days after the date of mailing.
• If any clause of these Terms is deemed invalid, void or for any reason unenforceable, such clause will be deemed severable and will not affect the validity and enforceability of the remaining clauses of these Terms. These Terms (as amended from time to time in accordance with its terms) and Privacy Policy sets out the entire understanding and agreement between you and the Company with respect to the use of the Website.
• Any failure by the Company to enforce any terms set out in these Terms or other policies with you is not a waiver of Company’s rights to enforce those terms.

25. ELECTRONIC COMMUNICATIONS

• To fulfill our obligations to you under these Terms, we may wish to communicate with you by email and/or by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications which need to be in writing.

26. TERMINATION

• The Company may terminate or suspend your access to all or part of the Website., without prior notice, if it believes that your conduct is in violation of these Terms, applicable law, or otherwise harmful to the interests of the Company or any third-party. Notwithstanding such termination or suspension, you agree that you will continue to be subject to the obligations which, by their nature, survive such termination or suspension, including the obligations relating to intellectual property rights, User Generated Content, etc.

27. GOVERNING LAW AND JURISDICTION

• The Terms shall be governed by the laws of Dubai, United Arab Emirates. Any dispute regarding these Terms shall be subject to the exclusive jurisdiction of the Courts in Dubai. If any portion of the Terms is held to be unenforceable, invalid or illegal by any court of competent jurisdiction, the remainder of the Terms shall not be affected.

28. SEVERABILITY

• If any provision of these Terms is found to be invalid by a court or competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.

29. STYLIST RECOMMENDATIONS

• The Website may from time to time show recommendations of or lists of Products coordinated by fashion industry experts or influencers (“Stylists”). We are not responsible for the curation by Stylists, nor do we have control over the quality, integrity, responsibility, qualifications or any of the actions or omissions whatsoever of Stylists. We make no representations about the suitability, reliability, or accuracy of information posted by Stylists.

30. CONTACT

• Maison Bmore L.L.C. commercial license No. 200948 TRN 100231365600003 has a registered office P. O. Box 7536, UAE. You can contact us regarding the Website, or these Terms, on care@maisonbmore.com.